Customer Service

All customers must be approved. WE DO NOT SELL TO INDIVIDUALS.

Terms & Conditions

Minimum Orders & Reorders
Minimum opening order amount is $100.00.
Reorders are $75.00.

Payment Policies
Payment is expected at time of order. No Initial order will ship
unless it is prepaid or with a credit card (Master Card, Visa, American Express & Discover)

Returns
Prior Authorization must be received from us or returned merchandise will be refused. We do not accept
returns after 7 days from receipt of order.

Claims
Claims for defective merchandise, shortage or merchandise damaged in transit must
be made within 7 days of receipt of the order.

Service Charges
Accounts over 30 days are charged a 1.5% interest per month on the past
due amount plus collection fees. There is a $40.00 charge on returned checks. Refused shipments are
subject to Freight and a $10.00 handling charge. Accounts will have to prepay all future orders.

Delivery
Please allow 7 to 10 working days plus shipping time.

Selling of Sorority Intellectual Property (Alpha Kappa Alpha Sorority, Inc.)
Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively “Goods”) that bears Alpha Kappa Alpha Sorority, Inc. (“Sorority”) logos, copyrights and trademarks for a member of the Sorority. Buyer understands that a non-member is not supposed to own or possess such items, and agrees that Sorority retains all rights and ownership in the underlying Goods that bear Sorority logos, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly, on-line via a third-party (including but not limited to ebay.com, amazon.com, etsy.com, etc) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods, the immediate vesting of the Sorority’s right to possess the Goods, and the subsequent surrender of the Goods to the Sorority.”



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